Refund and Returns Policy:
- Thank you for choosing DOOGEE. All of our products are subjected to strict testing by our quality inspection team before shipping. If you find any quality problems, please email us at mx.service@doogee.cc . You will get a reply within 48 hours.
30-Day Money Back Guarantee:
- Returns on unused and unopened items are accepted within 30 days of purchase date, with the exception of "as is" items and replacement parts (see below). We recommend that you retain the original packaging during this period. Please contact us to request a return, or to learn about any additional policies that may apply.
Packaging and Return Status:
- Only items in the original packaging may be returned. If an item is returned in non-original packaging, this will immediately void the refund for the customer. Unfortunately, we are unable to provide replacement boxes. Each customer will receive this notice in their order confirmation email and shipping confirmation email so please retain your packaging for the first 30 days.
Please take due consideration into account when sending your returned item back to us. We take great care to ensure that your item is properly packaged and safe for transport, and we expect the same from you when returning it.
All returns are inspected upon arrival. If the item arrives damaged due to poor packaging by the customer, this will affect the refund amount. If returned goods arrive severely damaged due to poor packaging by the customer, it may even result in no refund being issued.
- When DOOGEE Pays for Return Shipping: Under the circumstance that you receive a damaged or defective item, we will be able to exchange it or cover the shipping fee if you decide to return it. Details are listed below:
- • The item arrived defective and cannot be fixed with a replacement part.
- • We sent the wrong item.
- • We sent it to an incorrect address.
- • We sent a duplicate order.
- • The item malfunctioned during the 30-day return period (assuming the customer assembled the item correctly according to the instruction manual).
IMPORTANT:
• For items that arrive damaged or defective, you MUST provide a video/photos to support your claim that the item arrived damaged or is malfunctioning.
• If a customer refuses to send photos/videos of a supposedly defective/damaged item, this return will be treated as “buyer’s remorse” and the customer will be solely responsible for returning it. The customer will also be subject to a 15% restocking fee and any shipping charges paid by the seller.
• If a customer claims an item is defective/damaged, the customer must provide proof before the return is made, no exceptions. Please use the Contact Us form to send photos/videos for your return request. Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund. If the return request for a damaged/defective item can be resolved with simple replacement parts and assistance, we may offer the option of free replacement part(s) and advice on how to repair your item.
- When Customer Pays for Return Shipping: In the case of a return due to customer error (e.g. buyer's remorse, wrong item purchased, misinterpretation of product description), the customer is responsible for return shipping, and shipping charges are paid by the customer. Prepaid return shipping labels are not provided in these cases. It is important to note that original shipping and handling costs will be deducted from your total refund, and any orders offered with special shipping charges are subject to a deduction from our actual outbound shipping costs. Examples of these customer returns may include:
Buyer's Remorse ("Not satisfied with the performance", "Item doesn't fit me", "Item doesn't meet my expectations", "I tried it on, but I want something else", etc.)
2. No Reason / I Don't Want It Anymore Misinterpretation of Product Description (failure to fully read item details/descriptions/features) Order Cancellation after the item has already been shipped, even if you haven't received the item yet Customer purchased the wrong item Customer accidentally purchased too many items Customer accidentally provided the wrong shipping address After the 30-day return period, customers can use the DOOGEE product warranty period for repairs if the item is defective or fails. Please refer to the manufacturer's product warranty for details.
Our warranty period is one year! A one-year warranty is a guarantee in which the seller or manufacturer guarantees remedies for defects in the product for one year from the date of sale. During that time, the seller will repair or replace the product if such defects occur. It generally does not allow the buyer to receive a refund. It guarantees that defects will be resolved by repairing or replacing the product.
- Exchange Procedure:
- Step 1: Please contact us by email at mx.service@doogee.cc , let us know your problem and confirm the solution.
- Step 2: Take a photo of what you sent and send it to us, along with the number.
Company: DOOGEE HOLDINGS LIMITED
Company Address: Room 803,Chevalier House,45-51 Chatham Road South, Tsim Sha Tsui, Kowloon, HongKong
Email: mx.service@doogee.cc